FAQs
General
Where is our shop located?
We run factory here in China. All our products are hand cut and hand-stitched, totally hand made.
Shipping
Do you deliver to my country? And How long will it take to get my order?
We ship worldwide. Item ships in 3-5 business days!
When you spend $59 or more shipping is absolutely free with recorded delivery..
We recommend using recorded delivery as that way you can track the progress of your item, offering more security.
How long will it take to get my order?
Delivery: 10-20 days (ships out within 3-5 business days)
Shipping Times to USA and Canada is 7 - 15 Business days.
Shipping Times to Europe and UK are 8-18 Business days.
Shipping Times to Australia and New Zealand is 8 - 20 Business days.
Shipping Times to Asia is 10 - 20 Business days.
Shipping Times to South America and Africa is 12 - 25 Business days.
Business days is not included Sat, Sun, And Holiday Please understand.
Sales taxes & duties
When you purchase an item from us for delivery, your order may be subject to local import duties and taxes which are levied once the package reaches your delivery country. Unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Voguetry.
If you abandon your order, we will not re-ship it for free.
Additionally, please note that when ordering from voguetry.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.
Important Tracking Information
How do I stay updated about my order tracking?
If you chose the Recorded Delivery option, you should have received a Tracking Number in your Shipping Confirmation Email. Please go to https://www.17track.net/en to check the progress of your package. If your package is being sent to the US, you can also track the progress at usps.com/tracking/welcome.htm
Payment Details
What types of payment do you accept?
We accept Paypal.
Orders
When will I receive my order?
We process and post orders within 3-5 business days, and generally, it takes between 15-30 days to reach most destinations with Standard and Recorded delivery. Occasionally pants can take a little longer than this to arrive but this is not common, and most parcels arrive before 18-30 days. If using EMS Express your package will arrive after 8-12 days. Shipments with Recorded and EMS delivery will require a signature on delivery.
I ordered something, but want to cancel
Once an order is purchased, it is automatically sent to our processing hub for dispatch.
Please select carefully before placing an order.
You can read more about our RETURNS & EXCHANGES.
How can I be sure my items will fit?
Be sure to check out our Sizes chart our clothes.
What is your return policy?
You can read more about our RETURNS & EXCHANGES.
please contact us at voguetryshop@gmail.com
If you receive a damaged item
If you receive a damaged items, please let us know straight away. You can email us at voguetryshop@gmail.com
My order arrived, but the items were wrong
Please email us at voguetryshop@gmail.com with a photo of your items and the order number.
You can read more about our Returns & Refunds.
My order arrived and I need to change the color or size
Please contact us at voguetryshop@gmail.com and provide us with your order number. You can send us your item back and we will send you a new item with the updated color or size.
Postage costs will be at your expense.
You can read more about our RETURNS & EXCHANGES.
How does the Satisfaction Guarantee work?
If you’re not happy for any reason, send us an email at voguetryshop@gmail.com and provide your order number.
Postage costs will be at your expense.
You can read more about our RETURNS & EXCHANGES.
General Enquiries
Do you offer wholesale products?
Please email us today at voguetryshop@gmail.com.
What is the best way to ask a question?
We'd love to hear from you about anything you've got to say or ask regarding Voguetry and our products, so please drop us an email at voguetryshop@gmail.com
How can I use my discount coupon code?
If you're lucky enough to have a discount voucher then you can enter it on the final section of the Check Out page to receive your savings.